Post by account_disabled on Dec 30, 2023 4:06:15 GMT
Apologize for the situation. Offer compensation in the form of a discount. Suggest that if the discount does not suit the client, invite him to. contact the customer service department, which will try to make up for his nerves. Yes exactly. You are redirecting the upset consumer to private communication channels again. you can ignore it later. If you solve his problem, you can request a change to the content of the comment. Thus, both the client and your company will benefit from such action. The customer did not like the product or service provided.
The hardest and most valuable negative comments are about what you're selling. They then act as free market research. And this means that you can develop your offer in the direction expected by con Phone Number List sumers. A quick response, however, requires a very similar procedure to the previous cases. You are sorry that the product or service did not meet your expectations. You propose a replacement or a discount. You are invited to contact us in a private message, which will allow you to find the best solution.
When you manage to solve the customer's problem, you say that you will be pleased if he changes the content of the review. And that's it, quickly, simply, for the benefit of all concerned. As you can see, negative feedback can be turned into positive. Painful experiences into pleasant ones. You have influence, you have knowledge. Use it and you will quickly overtake the competition , which is still playing with the client in jostling brand marketing effective brand communication Julia Kozak minutes of reading brand communication Contents What is brand marketing? What characterizes brand marketing.
The hardest and most valuable negative comments are about what you're selling. They then act as free market research. And this means that you can develop your offer in the direction expected by con Phone Number List sumers. A quick response, however, requires a very similar procedure to the previous cases. You are sorry that the product or service did not meet your expectations. You propose a replacement or a discount. You are invited to contact us in a private message, which will allow you to find the best solution.
When you manage to solve the customer's problem, you say that you will be pleased if he changes the content of the review. And that's it, quickly, simply, for the benefit of all concerned. As you can see, negative feedback can be turned into positive. Painful experiences into pleasant ones. You have influence, you have knowledge. Use it and you will quickly overtake the competition , which is still playing with the client in jostling brand marketing effective brand communication Julia Kozak minutes of reading brand communication Contents What is brand marketing? What characterizes brand marketing.